Terms of Service

Last updated: 22 October 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Shout ("we," "us," or "our"), a sole trader business operating in the United Kingdom. By accessing or using the Shout dictation application and related services (the "Service"), you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

You must be at least 13 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

3. Description of Service

Shout is a dictation application that provides AI-powered transcription and text transformation services, including:

  • Speech-to-text transcription
  • AI text transformation modes with custom prompts
  • Custom text replacements and vocabulary
  • Usage analytics and account management

4. Subscription and Payment

The Service is provided on a monthly subscription basis. The current subscription fee is £8 per month, though pricing displayed on our main landing page shall be the authoritative source of truth for current pricing.

We offer a 30-day money-back guarantee. If you are not satisfied with the Service within 30 days of your initial subscription, you may request a full refund by contacting us at [email protected].

Subscriptions automatically renew unless cancelled. You may cancel your subscription at any time through your account settings or by contacting us.

5. User Accounts and Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

  • Provide accurate and complete information when creating your account
  • Use the Service only for lawful purposes
  • Not share your account with others
  • Not attempt to reverse engineer, hack, or disrupt the Service
  • Not use the Service to process illegal, harmful, or offensive content

6. Data Processing

We process your audio data solely for the purpose of providing transcription services. Audio data is processed in real-time and is not stored on our systems. Transcription data is retained only for the brief period necessary to complete processing (typically seconds).

For detailed information about how we handle your data, please review our Privacy Policy.

7. Third-Party Services

Our Service integrates with third-party providers including Supabase, Deepgram, OpenAI, Anthropic, and Google. Your use of the Service may be subject to the terms and privacy policies of these third-party providers.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, OR GOODWILL.

Our total liability to you for all claims arising from or relating to the Service shall not exceed the amount you paid us in the twelve months preceding the claim.

10. Dispute Resolution and Arbitration

Any disputes arising from or relating to these Terms or the Service shall be resolved through binding arbitration.

You agree that any dispute will be resolved individually through arbitration administered by a recognised arbitration service in the United Kingdom, and you waive any right to participate in a class action lawsuit or class-wide arbitration.

This arbitration clause does not prevent you from exercising your statutory consumer rights under UK law.

11. Termination

We may terminate or suspend your access to the Service at any time, with or without cause or notice, including if you violate these Terms. Upon termination, your right to use the Service ceases immediately.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes not subject to arbitration shall be resolved in the courts of England and Wales.

14. Contact Information

If you have questions about these Terms, please contact us at:

[email protected]

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.